Our standards
How we define a clean
Not a marketing promise — the actual method, and what we hold ourselves to.
“Clean” is a subjective word, which is exactly why it causes so many disagreements. These are the principles we work to, written down so you can hold us to them.
- Scope before work
- Every job starts with a written scope. What's cleaned, what isn't, and anything you want prioritised. Nearly every complaint about a cleaning company traces back to this step being skipped.
- Top-down, floors last
- Dust falls. Cleaning floors before surfaces means cleaning them twice, and it's the clearest sign of someone working without a method.
- The standard doesn't drift
- Recurring cleaning is only worth paying for if visit forty matches visit one. That means working to a defined scope rather than to whatever the day allows.
- Surfaces get the treatment they need
- Natural stone, unsealed wood, older tile and specialty finishes each need a different approach. Aggressive cleaning that damages a surface isn't a good clean.
- Say what we didn't do
- If something couldn't be reached, needed a product we didn't have, or fell outside scope, we say so rather than leaving you to find it.
In practice
What that looks like on the day
- Scope confirmed before arrival, not negotiated at the door
- Work sequenced top-down so nothing is done twice
- Surfaces treated according to material, not habit
- Anything out of scope reported rather than hidden
Request an estimate
Tell us about your property and what you need cleaned. We'll get back to you with a clear estimate.